Privacy policy

PRIVACY INFORMATION EX ART. 13 OF EU REGULATION 2016/679


In implementation of Article 13 of EU regulation 2016/679 and current regulations, we provide you with the following information relating to the processing and protection of your personal data

Data Controllers and Data Protection Officer
Vida S.r.l., Via G. Galilei 4, 56040 Lavoria Crespina (PI), also reachable by calling 050 643281 or by email at privacy@vidapharma.it

What kind of data do we ask for?

Personal and contact data, residential and shipping address, tax code or VAT number, billing codes as well as data relating to the products - Type and name of the products -

For what reason we process your data and for how long we keep it

  • satisfy user requests for account registration to follow up on any online purchases. Any incorrect or insufficient communication of the requested data may result in the total or partial impossibility of following up on the interested party's requests. The data are necessary for the execution of the contract Ex Art. 6 par. 1 letter-b. Your data will be retained until the user requests deletion. Some data may be retained for administrative reasons, as better described below.

  • for the provision of services, in favor of users, connected to the stipulation and execution of the contract for the purchase, sending and invoicing of products present on this site. The provision of data is mandatory to formalize the purchase procedure and to respond to a legal obligation, consent is not required pursuant to Art. 6 par. 1 letter C. The data acquired for these purposes are retained by us for the time required by the respective regulations (10 years, and even longer in the case of tax assessments).

  • customer satisfaction or software or platform updates regarding the services provided directly and/or indirectly by the Data Controller. This processing falls within the legitimate interest of the Data Controller as indicated in Art. 6 par.1 letter. F. The data will be kept for 2 years

  • For legitimate interest, if necessary the data will be processed to ascertain, exercise or defend the rights of the Data Controller in court or possible extrajudicial debt collection. This type of data will be kept, in the case of legal disputes, for the entire duration of the same, until the deadlines for appeals are exhausted.

  • Management of cancellation, access or refusal requests. Legal basis legitimate interest. The data will be kept for 5 years from the date of request.

  • Sending general communications via email to the address you provide regarding the same type of products or services presented or purchased. The methods of provision of this service follow the rules of the so-called "soft-spam" on the basis of the art. 130 of Legislative Decree 196/2003. The interested party may at any time request the revocation of these newsletters using the email contact indicated above. The data will be retained until a request for deletion is made

  • To send communications/newsletters regarding innovations, opinions, reports, participation in contests organized by the Data Controller. For these communications, specific consent is required and the data will be used until consent is revoked

Conservation:

At the end of the retention period as indicated above for each specific purpose, the personal data relating to the interested parties will be deleted or stored in a form that does not allow the identification of the interested party (e.g. irreversible anonymisation), compatibly with the technical cancellation and backup procedures, unless their further processing is necessary for one or more of the following purposes: i) resolution of pre-disputes and/or disputes initiated before the expiry of the retention period; ii) to follow up on investigations/inspections by internal control functions and/or external authorities initiated before the expiry of the retention period; iii) to follow up on requests from Italian and/or foreign public authorities

Mode

To establish the relationship between the Data Controller and the interested party, it is necessary to provide the data which will be used only for the purposes described above. The data will be stored on paper and electronic media, respecting the security measures identified by the Data Controllers. No automated procedures or profiling treatments will be activated

To whom we may communicate the data

The data collected will be processed exclusively by informed and educated employees or collaborators belonging to the company. Your data will not be disclosed or disseminated. Communication to third parties is foreseen to public bodies for legal compliance, to third-party subjects and companies, such as legal and sector consultants, credit institutions, insurance companies, credit recovery and contractual consultancy companies, freight forwarders, third-party supply and technical and IT assistance companies, companies operating in the IT sector.

Data transfer abroad

We store and process your personal data mainly on servers located in the EU, EEA or Switzerland.

However, we operate our operations as a global company and rely on international service providers to support our global solutions. Your personal data may be transferred to a country other than the country in which you reside.

The rights of the interested party

You have the right to ask the data controller for access to your personal data, rectification, limitation and cancellation. To request a complete specification of their rights or to exercise them, each interested party may contact the Data Controller's addresses directly.

The response deadline is one (1) month, extendable by two (2) months in particularly complex cases; in these cases, Vida Pharma provides at least one interlocutory communication within one (1) month either by email or in more complex cases where present the company reserves the right to proceed also through telephone communication.

Vida Pharma has the right to request information necessary for identifying the applicant.

Right to Complaint

If you believe that the processing concerning you violates the GDPR Regulation EU-2016/679, you have the right to lodge a complaint with the Guarantor for the protection of personal data. Data available on the website www.garanteprvacy.it